Cancellation Policy

No fee:

- Cancellations and appointment changes with more than 24 hours notice.

25% of appointment cost fee:

- Emergency cancellation within 24 hours.

50% of appointment cost fee: 

- Cancellation and appointment changes within 24 hours but more than 12 hours.  

75% of appointment cost fee:

- Cancellation and appointment changes within 24 hours but more than 5 hours.

100% of appointment cost fee:

- Cancellation and appointment changes within 5 hours.

- Full or partial absence from appointment with no communication regarding absence.

- Forgotten appointments - please note reminders are sent via email and SMS, you are otherwise responsible for recording and remembering your appointment details.

*Emergency includes sudden illness or injury, hospitalisation of self or dependant, death of a close relative.

Please contact us via email, SMS, or phone call if you need to cancel inside our outside of opening hours - 0494 086 173

Refund Policy

Services:

Freedom to Function does not offer refunds for services provided.

Gift Vouchers:

Change of mind refunds are only applicable within 24 hours of purchase for unused gift vouchers.

Purchased Items:

Item must be in unused condition, including packaging where applicable, and within 7 days of purchase. Any items subject to sanitary risk are exempt from refund or exchange unless proven the item was faulty prior to purchase.

To request a refund:

Email rachel@freedomtfunction.com.au and include your name, the product you purchased and the date of purchase.